Your skin's new ritual

Thoughts on GlowSuite

  • Instant feeling

    "After finishing my treatment, my skin felt amazing."-S.M

  • Real Results

    "Makes such a difference in fairness and glow". -C.W

  • Game Changer

    "When I tell you this LED mask seriously changes your skincare game, I'm not joking."- N.S

Key features of the product

FAQs

Return And Exchange Policy

We want you to feel confident and happy with your purchase. If something’s not quite right, we’re here to help.

Returns

We accept returns within 30 days of delivery for eligible items. To qualify for a return, the item must be:

Unused and in its original condition

In the original packaging, with all accessories and manuals included

Accompanied by proof of purchase (order number or receipt)

To initiate a return, please contact us at customerservice.yeluma@gmail.com with your order number and reason for return. Our support team will guide you through the process.

Note:

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Items returned without approval may not be eligible for a refund.


Exchanges

If you receive a damaged or defective item, we’re happy to exchange it. Please contact us within 7 days of delivery with photos of the issue and your order number. We will arrange a replacement after verifying the claim.


Refunds

Once we receive and inspect your return, we’ll notify you of the status. If approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping costs (if applicable) are non-refundable.


Warranty

All Yeluma GlowSuite LED masks come with a 1-year warranty. If your product develops a fault within this period, please reach out and we’ll assist with a repair or replacement

Shipping And delivery

From next day to 5 days

How often should I use Yeluma Mask?

Recommended dosage- 3-4 times a week/ 15-25 minutes per use

When will I start seeing results?

Many users notice visible improvements in 4-6 weeks with regular use. Results vary based on skin condition and consistency.

Can I use it with other skincare products?

Yes, absolutely. However, the light therapy should be used on the cleansed skin before applying any other skincare products. Your regular skincare routine, should follow only after using the LED mask.

Who are not suitable for LED masks?

  • Pregnant Women
  • Breast Feeding Women
  • Children
  • anyone who has phonton sensitive disorder are not recommended to use LED masks

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Contact us

Have a question or need support? We're here to help. Whether you're curious about our products, need assistance with an order, or just want to connect — the Yeluma team is ready to assist you.

Email Us

For all inquiries, please contact:
yeluma.sales@gmail.com

We aim to respond within 24–48 hours (Monday to Friday).

Phone Number

Call +447709966350  (UK)

Order Support

For faster assistance, please include your order number in your message.

Connect With Us Online

Follow us for skincare tips, product updates, and more:
Instagram: @yeluma.light_therapy
TikTok: @yeluma_

Customer Service Hours

Monday – Friday: 9 AM – 5 PM GMT
(Closed weekends and public holidays)

Important Notes

Safety and usage guidelines

Suggested Use Guidelines

Use the GlowSuite mask on freshly cleansed, dry skin, before applying any skincare products.

You can follow up with your regular skincare routine after each LED session. Research more if you’re already using prescribed medication/ retinols/ any active ingredients in your skincare.

Recommended usage: 3–4 times per week, 15–25 minutes per session.
If you're new to LED therapy, you may wish to start with shorter sessions and the lower intensity setting and gradually increase based on comfort.

Many users begin to see visible improvements after 4–6 weeks of consistent use, but this varies depending on skin type and consistency of use.

🚫 Not Recommended For:

We suggest avoiding LED mask use if you fall into any of the following categories:

-You are pregnant or breastfeeding

-Have photon sensitivity disorder or light  induced skin condition

-under age 18

If you have any existing skin concerns or medical conditions, we recommend speaking with your healthcare provider before use.

 

🩹 In Case of Any Reaction

If you notice any redness, discomfort, irritation, or unusual sensitivity during or after use, we suggest stopping immediately and giving your skin a break. If symptoms persist, please consult with a medical professional.

We also recommend performing a short initial test (e.g., 5–10 minutes on a small area of your face) before using the mask for a full session.

🤝 We're Here to Help

If you experience any issues or concerns while using the product, please don’t hesitate to reach out to us directly at
📧 yeluma.customerservice@gmail.com

We’d appreciate the chance to support you and resolve anything that comes up. Your honest experience matters to us, and we want to make sure you feel confident using our product.

📌 Disclaimer

By choosing to use the Yeluma GlowSuite LED mask, you acknowledge that you’ve read these usage suggestions and are using the product voluntarily.

As with any skincare device, results and reactions may vary depending on the individual. While we take great care to provide a quality product, Yeluma cannot guarantee specific results or be held responsible for any unexpected reactions due to personal skin sensitivity or misuse.

 

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